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We have dealer DNA.

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We love our clients.

Here at fusionZONE, we’re not just dedicated to creating cutting-edge marketing technology. We are also committed to providing our dealer partners with world-class customer support.

Whenever one of our clients is facing a challenge, we follow the Six Sigma process to help them find a solution:

  1. Focus on the Customer: We begin by speaking to the customer, asking them what their concern is and what resolution they would like to see at the end of the process.
  2. Find the Problem: Once we understand the client’s problem, we set to work locating the root cause of the issue.
  3. Discuss Solutions: Having found the cause of the problem, we sit down as a team and discuss potential solutions. We include the client in this conversation when necessary. 
  4. Implement a Fix: Once all parties have agreed on a path forward, our team implements a fix as quickly as possible.
  5. Adapt and Grow: After the client’s issue has been resolved, we discuss the matter as a team to see if there are any lessons we can learn from the process.

Using this process, we can resolve most problems in less than 24 hours. In some cases, we can provide our partners with the assistance they need in as little as a few minutes.

Our commitment to excellent customer service does not stop there, though. Our knowledgeable Performance Management Team is also available to help our partners make smart, data-backed decisions and offer suggestions on ways to improve their marketing strategy.

Our technology rocks.

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2009

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2018

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2019

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MEET OUR KEY EXECUTIVES

Ed Barton

PRESIDENT | CHIEF EXECUTIVE OFFICER

Ed Barton brings over 25 years of operational, technical, legal and financial management experience to fusionZONE Automotive, LLC. In his role as Chief Executive Officer, he is responsible for the day-to-day operations of the company. Barton has a wide range of experience in B2B and B2C enterprises, including organizations in the consumer products, higher education, professional services and financial technology spaces. His experience includes Chief Executive Officer, President, Chief Operating Officer and Chief Financial Officer roles in multiple fast-growing Inc. 5000 Companies.

Barton holds a BBA in Finance from the University of Notre Dame, an MBA in Operations Management from Syracuse University, an M.Ed. in Instructional Design from Western Governors University and a JD from Northwestern California University. He is a CPA licensed in the State of Washington, and an attorney licensed in the State of California.

Alex Papadopulos

EXECUTIVE VICE PRESIDENT | COO

As Chief Technology Officer, Alex oversees all technical initiatives at fusionZONE Automotive, including management of existing technology as well as developing new product roadmaps. Alex has worked in a number of industries, as a Systems Analyst for Clover Dairies in South Africa, as a consultant for a BI consulting firm, and most recently as VP of Operations for Striata USA in the Electronic Bill Payment and Presentment industry. He brings technical and operational leadership experience with a passion for innovation in the technical field as well as process driven security and risk management, and well defined process oriented implementation.

Alex has a graduate degree from Bond University in Information Technology, majoring in Information Systems and programming.

Anna Robertson

VICE PRESIDENT OF OPERATIONS

Anna brings nearly a decade of automotive website management experience to fusionZONE Automotive. In her role as Vice President of Operations, she is responsible for internal operations and developing processes to enhance customer service. Robertson coordinates implementation, continued management and compliance requirements for all fusionZONE Automotive websites. Her focus is directed at team building, fostering a customer first service culture, and growing impactful processes for maintaining websites.

Her background includes 7 years of practical experience in front-end website development, graphic design, customer service, and lean business management at Motorwebs a company that was acquired by fusionZONE Automotive in April 2018.

Bryan Espey

VICE PRESIDENT OF SALES & MARKETING
Bryan is a bi-lingual English, metropolitan French, speaker with several years of experience managing highly-complex, technical relationships with Canadian and European white-label partners for a Toronto-based website hosting and email company. Bryan currently oversees all aspects of Sales and Marketing, including special initiatives with OEM programs, and will direct efforts that attract Mitsubishi dealers to the fusionZONE platform. 

From The CEO's Desk

Ed Barton

President | Chief Executive Officer

Your Next Chance To Join Our Team

    What Our Customers Say:

    • I've worked with over a dozen website platform companies and Fusion Zone was the best at followup and customization! They are fast and attentive to the needs of their customers.

      thumb Karl Tyler

      We just signed up with fusionZone under a month ago and we are already up and running with all the sites for our 3 franchises. These guys are on top... read more

      thumb Jacob Weston

      I would like to give some recognition to Mr. Edwin Reyes . The most Consistent , Professional , & Efficient over the phone Rep you can have . Most reps... read more

      thumb Joe Cuevas

      Fusionzone is by far the best website provider we've had! Not only are they quick to address any requests, their support team is excellent. We work with Jesse... read more

      thumb Lisa Anjos
    • We're very pleased with the results we get from our Fusionzone websites and how fast we get a response. Our project manager, Steven Farrelly, is awesome. He's always... read more

      thumb Van Horn Hyundai of Sheboygan

      This review is for Leslie Cummings for being an outstanding performance manager. She went above and beyond to make sure we are happy with our website. We had a rough... read more

      thumb Alona Moskalenko

      We switched to Fusionzone about 9 months ago. I will say that once I learned who to call, getting them to do anything different is a breeze. I... read more

      thumb Freeman Toyota

      amazing team from the top down. The culture at Fusion Zone is that of a partner in your company and not a vendor. Everyone from the team is... read more

      thumb John Bobo
    • Mercedes Cruz and her team at fusionZone have been amazing helping us set up our new Honda dealership in Corpus Christi. Mercedes is especially timely with her responses to my... read more

      thumb Dan Ngo

      I have the pleasure of working with Steven Farrelly and his team when we transitioned our website this month to fusionZONE. He helped make the transition super smooth and was... read more

      thumb Jared Varner

      When you look up “quality” in a dictionary, you see Kellen Levy’s name and picture. Kellen is our main point of contact at fusionZONE and he is without a... read more

      thumb Taylor jones

      Mercedes, Gary and the entire Support team have been very helpful. They are extremely responsive and knowledgeable. I am very pleased with our 4+ year partnership with FusionZone Automotive.

      thumb Deanna Zamora
    • My company started with DealerTrack and we realized that not only is their level of support poor at best due to the musical chairs they play with their staff (a... read more

      thumb Joey Gabarda

      Leslie Cummings is my "go to" at fusionZONE Automotive LLC. We are a division of a Fortune 500 dealer group and she is heads and shoulders above anyone that... read more

      thumb Robert Westervelt

      If you're considering an automotive website you definitely want to talk to these guys. Steven who has worked with me from the beginning of my set up has been super... read more

      thumb Jim Taylor

      I've worked with FusionZone for a little over a year with multiple clients from my ad agency and I've found them to be an excellent partner. Directing our account... read more

      thumb browning holcombe